Frequently Asked Questions

Have questions about Beauty New York? Check here for all the details.  Can't find what you're looking for? Contact our team for additional assistance at [email protected].

Beauty New York is taking place at the iconic World Trade Center Oculus, located at 50 Church Street, New York, NY 10007.

Beauty New York is October 17th and 18th, with several sessions throughout the day. Your ticket will give you access to a specific session. The hours per session can be found here.

Yes — our venues are ADA-compliant and designed to be accessible to all attendees.

Yes, however we do not offer kids pricing and all attendees, no matter the age, require a paid ticket. Please note, some experiences may be tailored for adults and strollers will not be permitted. For everyone's safety and to comply with occupancy limits, each person entering Beauty New York at the World Trade Center Oculus must have their own ticket, regardless of age, as venue regulations count every individual.

Each ticket type includes different things.  You can review the ticket types and what is included, here.

Once you have bought your Beauty New York ticket you can register for MasterClasses. Classes are $25 each.  If you purchase the VIP Platinum or Gold ticket you receive one complimentary MasterClass. Click here to review the classes and register.

You will receive an email within 24 hours of your Beauty New York ticket purchase that provides you the promo code to register for your complimentary MasterClass at no charge. If you register while at the event, just show your ticket at the MasterClass you'd liek to attend.

At this time, we’re unable to accommodate session changes post-purchase. Choose your preferred time when booking!

All ticket sales are final. Please double-check your session and ticket type before purchasing.

Yes!  You can download it from your devices app store by searching, Beauty New York.  Click here for more info.

There will be no product sales — but you’ll get to sample, swatch, and experience products from our activating brands.

You can find a listing of all the activating brands on our website or in the Event Guide and Mobile App.

Strollers will not be allowed inside the event.

Bag Policy & Storage: Please note that bag check services are not available at Beauty New York or within the Oculus venue. For security and space considerations, suitcases and large luggage are prohibited at the event.

Gift Bag Collection: If you're eligible for a gift bag, you'll collect it upon exit—no need to carry it throughout the event.

Sample Collection: Complimentary sample bags will be provided at the venue for collecting products from participating brand activations, ensuring you can enjoy the experience hands-free while discovering new favorites.